Return & Refund Policy

Last Updated: August 22, 2026

At A Store Lekki, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Eligibility for Returns

Customers may request a return where a product is:

  • Damaged or defective upon delivery or collection.

  • Incorrectly supplied by A Store Lekki.

  • Significantly different from the product ordered.

Return requests should be made as soon as possible after receiving or collecting the product.

2. Return Period

Customers should contact A Store Lekki within 7 days of receiving or collecting an eligible product to report a return or exchange request.

Some products may have different return conditions based on their nature, warranty, or applicable manufacturer requirements.

3. Condition of Returned Products

For a return or exchange to be considered, the product should, where applicable:

  • Be in its original condition.

  • Include the original packaging.

  • Include all accessories, cables, manuals, and other items supplied with the product.

  • Include proof of purchase.

  • Not show signs of misuse, accidental damage, unauthorized repairs, or modification.

Products returned with missing components or significant damage may not qualify for a refund or exchange.

4. Products That May Not Be Eligible

Returns may not be accepted for products that have been:

  • Damaged through misuse or accidental damage.

  • Modified or repaired by an unauthorized person.

  • Damaged through liquid exposure or improper handling.

  • Returned without required accessories or packaging where these are necessary to assess the claim.

  • Subject to software, account, or security restrictions caused by the customer.

Certain opened or activated products may also be subject to specific return conditions.

5. Incorrect or Damaged Orders

If you receive the wrong product or a product that appears damaged upon delivery, please contact us promptly.

We may request photographs, videos, order details, or other information to help us investigate the issue.

Where the issue is confirmed to be our responsibility, we will determine an appropriate resolution, which may include replacement, exchange, repair, or refund, subject to the circumstances and applicable law.

6. Exchanges

Where an eligible product is confirmed to be defective or incorrectly supplied, A Store Lekki may offer an exchange for the same or an equivalent product, subject to availability.

If the replacement product is unavailable, we may offer another appropriate resolution.

7. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the return and the original payment method.

Refunds may be processed after the returned product has been received and inspected.

Depending on the payment provider or financial institution, it may take additional time for the refunded amount to appear in the customer’s account.

8. Delivery Charges

Delivery charges may be non-refundable where the customer simply changes their mind or orders the wrong product.

Where an order is confirmed to have been incorrectly supplied or damaged due to circumstances within A Store Lekki’s responsibility, the appropriate delivery or return costs will be considered as part of the resolution.

9. Change of Mind

A change-of-mind return is not automatically guaranteed.

Because Apple products and electronics can be high-value items, opened, activated, configured, or used products may be subject to additional conditions.

Customers should contact A Store Lekki before returning a product due to a change of mind.

10. Warranty Claims

A product may be covered by a manufacturer’s or seller’s warranty depending on the product purchased.

Warranty claims are separate from ordinary returns and may be subject to the applicable warranty terms and conditions.

Customers should contact A Store Lekki for assistance with eligible warranty claims.

11. How to Request a Return

To request a return, contact us with:

  • Full name

  • Order number

  • Product name

  • Date of purchase

  • Reason for the return

  • Photos or videos where relevant

Contact A Store Lekki

Phone/WhatsApp: +2347031284362

Store: Shop 19, Circle Mall, Jakande, Lekki, Lagos, Nigeria

Our team will review the request and provide instructions on the next steps.

12. Inspection

All returned products may be inspected before an exchange, replacement, repair, or refund is approved.

Inspection may include checking:

  • Product condition

  • Serial number

  • Accessories

  • Packaging

  • Signs of physical or liquid damage

  • Signs of unauthorized repair

  • Activation or account status

13. Fraudulent or Abusive Returns

A Store Lekki reserves the right to refuse a return or take appropriate action where there is reasonable evidence of:

  • Fraud

  • Product substitution

  • Deliberate damage

  • False claims

  • Repeated abuse of the return process

14. Changes to This Policy

A Store Lekki may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

15. Contact Us

For questions about returns, exchanges, warranties, or refunds, please contact:

A Store Lekki
Shop 19, Circle Mall, Jakande, Lekki, Lagos, Nigeria
Phone/WhatsApp: +2347031284362

We are committed to handling legitimate return and refund requests fairly while protecting our customers and our business.